Refund policy

We stand behind every American Paws order with a 30-day satisfaction guarantee. If your dog isn't happy, neither are we — reach out and we'll make it right. Return shipping is always free.

30-Day Return Window

You have 30 days from the delivery date to request a return. To be eligible, items must be:

  • Unopened, unused, in original packaging
  • In re-sellable condition
  • Accompanied by your order number or proof of purchase

Items We Can't Accept

For the safety of all customers, we cannot accept returns of:

  • Opened or partially-consumed treat bags
  • Custom private-label or bulk wholesale orders
  • Items returned more than 30 days after delivery
  • Items not in original packaging

How to Start a Return

Email contact@americanpawspet.com with your order number. We typically respond within 1 business day with return instructions and a free prepaid return shipping label — return shipping is on us.

Once approved, please send returns to:

American Paws Returns
27002 Meines St Unit 102
Highland, CA 92346

Returns sent without prior approval may not be accepted.

Refunds

Once we receive and inspect your return, we'll email you with the approval status. Approved refunds are processed within 5 business days back to your original payment method. Depending on your bank, the refund may take an additional 3–7 business days to appear on your statement.

If you haven't seen the refund 15 business days after approval, please email us.

Damaged or Wrong Item

Please inspect your order on arrival. If anything is damaged in transit or you received the wrong item, email contact@americanpawspet.com within 7 days of delivery with photos of the damage and packaging. We'll send a free replacement right away — no return required for damaged goods.

Exchanges

For the fastest service: return the original item and place a new order for the one you'd like. This avoids back-orders and gets the new product to you quicker.

Wholesale & Private-Label Orders

Wholesale and private-label orders are non-returnable once production begins. We work with each partner directly on quality issues — please contact your account manager or email contact@americanpawspet.com for any concerns.

Questions?

Email contact@americanpawspet.com or call 626-320-2962 (Mon–Fri, 9am–5pm PT).