Privacy policy

American Paws® is a brand of XKY INC ("we", "us", "our"). This Privacy Policy describes how we collect, use, and share personal information when you visit or make a purchase from americanpawspet.com (the "Site").

Information We Collect

When you visit our Site, we automatically collect information about your device — including IP address, browser type, time zone, and pages viewed — to operate the Site and analyze how visitors use it.

When you make a purchase or attempt to make a purchase, we collect:

  • Name, billing address, shipping address
  • Email address and phone number
  • Payment information (handled directly by our payment processor — we do not store credit card numbers on our servers)
  • Order history

We refer to this collectively as Order Information.

How We Use Your Information

We use Order Information to:

  • Fulfill your orders (process payment, arrange shipping, send invoices and order confirmations)
  • Communicate with you about your order or account
  • Screen orders for potential fraud or risk
  • Provide you with information about our products when in line with your preferences

We use Device Information to help us improve and optimize the Site (for example, by generating analytics about browsing behavior).

Sharing Your Information

We share your information with trusted third-party service providers who help us run our business:

  • Shopify — our e-commerce platform. See Shopify's Privacy Policy.
  • Payment processors (Shop Pay, Stripe, PayPal, Apple Pay, Google Pay) to securely process transactions
  • Shipping carriers (USPS, FedEx, UPS) to deliver your order
  • Google Analytics to understand Site traffic. Opt out: tools.google.com/dlpage/gaoptout
  • Email marketing tools if you opt in to our newsletter or wholesale program updates

We may also share your information to comply with applicable laws, respond to subpoenas or warrants, or protect our rights.

We do not sell your personal information.

Behavioral Advertising

We may use your information to deliver targeted advertisements about products that may interest you. You can opt out of targeted advertising via:

Your Rights

If you are a resident of the European Economic Area (EEA) or California, you have the right to:

  • Access the personal information we hold about you
  • Request corrections or deletion of your personal information
  • Object to or restrict our processing
  • Receive your data in a portable format

To exercise these rights, email contact@americanpawspet.com.

California residents (CCPA): You have the right to know what personal information we collect, the right to delete that information, and the right to opt out of the "sale" of personal information. As noted above, we do not sell personal information.

Data Retention

We retain your Order Information for our records unless and until you ask us to delete it. Tax and accounting laws may require us to retain some records for up to 7 years.

Cookies

We use cookies and similar tracking technologies to operate the Site (e.g. shopping cart functionality, account login) and to understand how visitors use the Site. You can disable cookies in your browser settings, though some Site features may not work properly.

Children's Privacy

Our Site is not directed at individuals under the age of 13, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. The "Last updated" date at the top of this page reflects the most recent revision.

Contact Us

For questions about this Privacy Policy or to exercise any of your rights, contact:

XKY INC (dba American Paws®)
27002 Meines St Unit 102
Highland, CA 92346
Email: contact@americanpawspet.com
Phone: 626-320-2962

YouTube API Services

American Paws (americanpawspet.com) uses YouTube API Services to publish our own video content to our own YouTube channel and to retrieve basic statistics for that channel. By using features of our services that rely on YouTube API Services, you agree to be bound by the YouTube Terms of Service. Information obtained through YouTube API Services is handled in accordance with the Google Privacy Policy. We do not access, collect, store, or share any other YouTube user's personal data through YouTube API Services, and we use this access solely to manage our own brand channel. You can review or revoke our application's access to data associated with your Google account at any time via the Google security settings page.