Shipping policy

Every American Paws order ships from our kitchen in Highland, California. Here's what to expect.

Processing Time

Orders are processed and shipped within 1–2 business days of being placed. Orders received on weekends or holidays are processed the next business day. You'll receive an email with tracking once your order ships.

Shipping Carriers & Costs

We ship via USPS, FedEx, and UPS Ground depending on destination and package size. Shipping cost is calculated at checkout based on your address.

  • Free standard shipping on orders over $49 within the contiguous US
  • Flat-rate ground shipping starting at $5.95 for orders under $49
  • Expedited shipping available at checkout for time-sensitive orders

Estimated Delivery Times

  • West Coast — 2–3 business days
  • Mountain & Central — 3–5 business days
  • East Coast & Southeast — 4–7 business days

Delivery times are estimates from the carrier and not guaranteed. Severe weather, peak holiday seasons, and carrier delays may extend transit time.

Shipping Destinations

We currently ship to the contiguous 48 United States. We do not ship to Alaska, Hawaii, US territories, APO/FPO addresses, or internationally at this time.

For wholesale international inquiries, please email contact@americanpawspet.com.

Wholesale & Bulk Shipping

Wholesale, private-label, and bulk-jerky orders ship freight or LTL for orders over 50 lb. We can also ship directly to Amazon FBA fulfillment centers on your behalf — just provide FBA prep instructions with your order. See our Wholesale page for more details.

Order Tracking

You'll receive a tracking number by email once your order leaves our facility. If you don't see tracking after 3 business days, please email contact@americanpawspet.com.

Lost or Stolen Packages

Once a package is marked "delivered" by the carrier, American Paws is no longer responsible for theft or misdelivery. If your tracking shows delivered but the package is missing:

  • Check with neighbors, building manager, or other household members
  • Contact the carrier directly to file a claim
  • Reach out to us — we'll help where we can, though replacement is at our discretion

Damaged in Transit

If your order arrives damaged, email contact@americanpawspet.com within 7 days of delivery with photos. See our Return Policy for full details.

Questions?

Email contact@americanpawspet.com or call 626-320-2962.